FAQ
What people always ask.
If your question is not here, write to us in the chat. A person at the shop answers, not a bot.
Prices and ordering
Do I need to request a quote?
No, and that is the whole point of this shop. Every product is priced on screen as you pick the size, stock and quantity. The number you see is the number you pay at checkout.
Do I need an account to order?
No. You can check out as a guest. You will get an order link so you can follow your job without signing into anything.
Is there a minimum order?
No minimum. You can order one banner or one yard sign. Prices per piece do drop as the quantity goes up, and you see that on screen before you decide.
How do I pay?
Card at checkout, handled by our payment processor. We never see or store your card number.
Files and artwork
What file should I send?
A print ready PDF is best. We check bleed, resolution and color before anything runs, and we tell you if something will not hold up. The Artwork Guide on this site has the specs.
What if I do not have a file?
We design it. That is the part other online printers cannot do. Artwork setup, banner and sign design, business card design and full brand kits are all on the site with flat prices.
Do you check my file for free?
Yes. Every file gets looked at before production. Fixing a file that needs real work is a paid service, but telling you it has a problem never is.
Turnaround and delivery
How long does it take?
Two clocks run: production and shipping. Most printing and signs are 2 to 4 business days in production; displays run 3 to 7; merch and apparel 7 to 14. Shipping is added on top. The Shipping page has the full breakdown and your confirmation has your exact date.
When does the clock start?
When your payment clears and your artwork is approved, not when you click place order. Art approved after noon Pacific starts the next business day.
Can I pick up in Los Angeles?
Yes, and pickup is free. Choose it at checkout, or reply to your confirmation and we will switch you over.
Do you ship outside California?
All 50 states. Shipping is calculated with your full address at checkout, before you pay, because freight depends on weight, box size and destination.
If something goes wrong
What if the job comes out wrong?
If we printed it wrong, we reprint it. Send us a photo within a reasonable window and we make it right. The Returns page has the details.
What if the error was in my file?
A typo or a low resolution logo that we flagged and you approved is not a reprint we can absorb. That is exactly why we check every file and tell you before it runs.
Am I talking to a bot?
No. The chat on this site goes straight to the shop in Los Angeles. A person reads it and a person answers, in English or Spanish.
Still not answered?
The chat is at the bottom right, on every page. A person reads it.
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